Frequently Asked Questions

1. General Questions

myPhonak is a private, online platform that provides up-to-date information on your hearing technology and your hearing needs. When you sign into the myPhonak portal, you will find product-related information for your hearing aids and accessories, as well as relevant articles regarding the use of your hearing aids. You can also find contact information for your audiologist or hearing care professional.

The myPhonak platform was created to provide relevant information for the hearing aid user or person with hearing loss. However, family members and non-hearing aid wearers may also find the content valuable. 

myPhonak currently offers support information for your hearing aids and accessories. You can add your hearing care professional's contact information for easy reference and find relevant information regarding use of your hearing aids.

The myPhonak platform helps you find answers to your day-to-day questions around your hearing aids and accessories. This includes simple troubleshooting advice, common Q&As, and tips and tricks for using your Phonak technology.

The platform does not provide medical advice or questions on specific needs. We recommend you still have regular contact with your hearing care professional.

2. Troubleshooting Questions

  1. Make sure you checked the box next to the “I’m not a robot” statement.
  2. Make sure you checked the boxes next to Terms and Conditions and Privacy Policy.
  3. Make sure you filled out all mandatory fields.
  4. Check your spam folder for the activation email.
  5. Try registering again.

Check your spam folder. Otherwise, try registering again.

  1. Make sure you checked the box next to the “I’m not a robot” statement.
  2. Make sure you checked the boxes next to Terms and Conditions and Privacy Policy.
  3. Make sure you filled out all mandatory fields.
  4. Check your spam folder for the activation email.
  5. Try registering again.

Check your spam folder. Otherwise, try registering again.

Go to the Login tab on myPhonak. Click “Forgot password” below the password field. Type in your email address and click “Reset my password.” You will receive an email with instructions on how to complete your password change. Check your spam folder if you are not getting the “Reset my password” email.

Check your spam folder. Otherwise, try the “Reset my password” button again.

There are several ways to get to the hearing aid registration page:

  1. Use the "Product" tab and follow the instructions after you click on "Register hearing aid"
  2. Use the product registration pop up on the myPhonak dashboard page
  3. Use the teaser on the myPhonak dashboard page

The accessories can only be registered on the “Product” tab once you have logged in to myPhonak. Please scroll down below the hearing aids section and click on the “Add accessory” button. You can add your accessory by serial number or product name.

Edit functionality is not yet available. If you’d like to make a change, delete the current information and add the new information.

Go to the “Your Hearing Care Professional” tab once you have logged in to myPhonak. Here you can add your hearing care p contact information for easy reference.

Go to the “Your Hearing Care Professional” tab once you have logged in and select the delete option next to your hearing care professional’s name. Then add the correct information.

You can edit your personal data in the “profile” section once you have logged in to myPhonak. There is an edit functionality to the right of each field.

You can unsubscribe from the myPhonak newsletter in the profile section. If you scroll down, you will find an area where you can edit your “Consent and privacy.” After you click on “Edit” on the right side of the page, uncheck the box next to the newsletter sign up and click “Save.”

You can delete your account in the profile section. Find it at the bottom of the page. 

You can find the serial number of your hearing aids in the battery compartment. You can find the serial number of your accessories either on the back side, in the battery compartment or in the settings section of the accessories.

It is recommended to upgrade your browser before using myPhonak, as the website is designed for the most recent browser versions.